Shipping policy

Shipping Policy

1. Shipping models

Depending on the product, we dispatch either from our own stock in Austria or directly through an external fulfilment or supply partner. Direct-shipping products are identified accordingly on the product page. ESTK remains the customer's contracting party even where direct shipping is used.

2. Processing time

Orders are generally processed within one to three business days. Business days are Monday to Friday, excluding public holidays at the place of dispatch. Processing may take longer during periods of high order volume, product drops, or sales; any different period will be shown with the product or at checkout.

3. Estimated delivery periods

Unless a different delivery period is stated for the product, the following estimates apply: delivery from Austrian stock within Austria in two to seven business days; delivery to other activated EU countries in three to ten business days; and identified direct shipping in seven to twenty-five business days. The delivery period shown before the order is placed is decisive. Saturdays, Sundays, public holidays, and customs clearance may affect transit time.

4. Shipping destinations and costs

We deliver only to countries and regions available for selection at checkout. The applicable shipping charges are shown before the order is submitted. The customer is not required to pay costs that were not clearly disclosed before conclusion of the contract.

5. Customs duties, import VAT, and processing fees

For direct shipping from a non-EU country, we generally organise the payment of import charges so that no unexpected additional costs arise upon delivery. If, exceptionally, the recipient must bear charges for a particular product, the type and estimated amount will be clearly disclosed before the order is placed. If additional import costs were not disclosed, please contact us at info@estkshop.com before making payment.

6. Tracking and partial deliveries

Where available, the customer receives a shipping confirmation containing tracking information. Tracking data may update with a delay. Products from different warehouses may arrive in separate parcels. Reasonable partial deliveries do not result in additional shipping charges.

7. Address errors and changes

The customer must carefully check the delivery address before placing the order. Requests for changes should be sent immediately to info@estkshop.com. Once the parcel has been handed to the carrier, a change cannot be guaranteed.

8. Failed delivery

If a parcel is returned because the customer culpably provided an incorrect address, culpably failed to collect it, or refused delivery without justification, reasonable additional costs actually incurred may be charged. This does not apply where the customer validly exercises the right of withdrawal or is not responsible for the failed delivery.

9. Loss, damage, and missing items

If a parcel is clearly damaged, photograph the packaging and contents as soon as reasonably possible. If a delivery does not arrive despite being marked as delivered, items are missing, or goods are damaged in transit, contact us without undue delay. We will investigate the matter with the carrier. Statutory rights do not depend on the customer personally pursuing claims against the carrier.

10. Delivery delay

If delivery is delayed, we will provide information as soon as reliable details are available. The customer may set a reasonable additional period for delivery and, if delivery is not made within that period, may terminate the contract in accordance with the law. An additional period is not required, in particular, if we definitively refuse delivery or fail to meet an expressly agreed essential delivery date.

11. Pre-orders

Pre-orders are offered only where they are expressly identified as such in the shop. The estimated shipping window is stated with the product. If an order contains immediately available and pre-ordered products, it may be dispatched together once the final product is available or in partial deliveries; the applicable arrangement will be disclosed before the order is placed.

12. Returns

In accordance with the withdrawal information and Returns and Refund Policy, returns must generally be sent to ESTK - Returns, E.Syla, Gutenbergstrasse 7, 4052 Ansfelden, Austria. A foreign sender or supplier address printed on the parcel is not an authorised return address.